Sometimes when customers purchase a new poker training product they have problems immediately accessing it.  If that is happening to you, please try the following: 

1. Try logging out of the website and back in.  After purchase, your new training should immediately be accessible.  However, there are some odd, one-off scenarios where this might not be the case. The process of logging back into the site forces your account to sync with the membership software so your new permissions are applied. 
2. Try clearing your web browsers cache.  There is a separate FAQ (further down on the page) for how to do this for each of the most popular website browsers. Some browser extensions and browser setting configurations force browser to cache web pages past the standard cache expiration. This can prevent your browser from showing your updated Member Home page
3. Contact Support.  If you have tried the 2 steps above and still cannot access your new training, please contact support. Our friendly support staff will be able to help. 

If you have signed up for a free download or purchased one of our products, you will be emailed a link to activate your account. After clicking the link to confirm your account activation, you will be given a username and password.

*NOTE: It can take several minutes for that email to arrive. Be sure to also check your Spam, Junk or Promotions folders, just in case. 

If you have forgotten your account login or password, please go here to request a new login.

If you believe you haven't received the email for a password change be sure to check any Spam, Junk or Promotions folders. If you still don't see it clear your cache and request a password reset again.

You can change your password on the "Account" page.  (Even if you purchased before 6/4 you will need to click on this link to change your password)

And using the form there you can change your password. For your security the password will have to be rated "Medium" or above. 

Unfortunately the videos cannot be downloaded from the site. 

The videos are only available to paid subscribers through the lab on the site. Being able to download them would allow people to upload them to YouTube, sell them for profit etc.

However, you can access them from anywhere you have wifi or data through any mobile device. 

We are often asked similar questions along the following:

In the RFI vs. 3 Bet  pre flop  section and in other places…there are charts.  In AA, I see the number 6 and also ATo I see the number 12….etc.

What do those numbers mean?

The answer is that it is the number of total hand combinations.

Once you have purchased your product you can request access to the corresponding Facebook Group below. Typically one of the team members will have you added within one business day.

The Poker Lab Facebook Group

The End Boss System Facebook Group

Advanced PLO Mastery/Matrix Facebook Group

Road to Victory Facebook Group

Mixed Games Facebook Group

Elite Cash Game Exploits Facebook Group

Short Deck Facebook Group

Advanced Cash Game Strategy Facebook Group

Smash Live Cash Facebook Group

If you paid with PayPal and you can't find your content it might be because your PayPal email address is different from the one currently connected with your Upswing Poker account, the site will create a brand new account based on your PayPal email address. If you believe this has happened to you contact support. Give us your current Upswing Poker email and your PayPal email and we can merge this right away. Let us know which account you would like to remain active.

Coupon codes only apply to the first order for a subscription product. 

If you aren't sure what your price will be at renewal, you can check the Recurring Total's at the bottom of the checkout page. This will tell you when your first renewal is, and how much the price will be. 

There are several scenarios that can cause a "Login Failed" message:

1. Incorrect Username or Password
2. Simultaneous logins (More than one person signed into your account at a time)
3. Possible account sharing
4. Multiple IP's or using a "VPN"

Incorrect Username or Password

The most common cause of a "Login Failed" message is an incorrect username or password.  Please try to login again.

• Your username is your email address
• If you have forgotten your password, go through the "Forgot Your Password" process on the Login page. Please contact support and we can help.

Simultaneous Logins

Upswing Poker Lab members can only be signed into a single device at a time.

If you are signed into another device or if another person is signed into your account at the same time, the second person or device signing in will receive a "Login Failed" message.

Please log off of the other device first before trying to sign into a different device.  If repeated login attempts are made, your account may become locked. Please contact support and we can investigate.

Possible account sharing 

If the system detects logins from multiple devices or users or if you are consistently receiving a "Login Failed" message it can indicated that someone else is using your login credentials to access the Lab or Postflop Engine.  Account sharing is not allowed.

If you suspect that someone has stolen your account login credentials, please contact support and we can investigate.

Multiple IP's and/or using a "VPN"

Your license key will always be available in your Members Home in the Lucid section or at this direct link.

Please use our Contact page to speak with support.

Support hours are 9AM - 5 PM Central, Monday - Friday, excluding American holidays.